Refund policy
At Hesre, we want you to feel completely satisfied with your purchase. If you ever need to make a return, we have designed our policy to be as smooth, transparent, and straightforward as possible. All returns begin with a quick email to support@hesre.com.
Returns
You have 30 days from the delivery date to initiate a return.
Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.
Final sale items and accessories marked as non-returnable cannot be returned.
Refunds
Once your return is received and inspected at our facility, we will send you an email to confirm that your returned item has arrived safely.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
Original shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return your item for a full refund and place a fresh order on our website.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Contact Us
For any questions regarding returns and refunds, please reach out to us directly:
Email: support@hesre.com
Phone: +1 929 614 8891