What is Hesre?
Hesre is a modern fashion brand built around carefully considered, timeless pieces designed to flow effortlessly into your everyday wardrobe. Each garment is chosen with a quiet intention, keeping understated elegance and comfort in mind.
How long does delivery take?
Orders are processed within 1 to 2 business days. Standard delivery typically takes 3 to 7 business days, meaning your total order will arrive within 4 to 9 business days. As soon as your parcel is on its way, you will receive a tracking link to follow its journey home.
Do you offer free shipping?
Yes, every Hesre order ships completely free of charge. There are no minimum spend requirements and no hidden conditions—we believe receiving your items should be seamless.
What is your return policy?
If you change your mind, it is no problem at all. You have 30 days from the delivery date to return your items. Simply send a note to support@hesre.com and our team will guide you through the process. (Note: Customers are responsible for return shipping costs unless the item arrives damaged or incorrect).
Do you ship internationally?
Currently, our deliveries are restricted to the United States. We are dedicated to providing the highest quality local experience first. Should we expand further in the future, our community will be the first to know.
Do you accept exchanges?
We do not currently offer direct exchanges. If you require a different size or color, please return your original item for a full refund and place a new order on our website.
What payment methods do you accept?
We accept a secure and trusted selection of payment methods, including Visa, Mastercard, PayPal, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay.
Where is your company located?
Hesre is legally registered and operated from its home base in the Netherlands (Burgemeester Elsenlaan 185, 2282 ND, Rijswijk). All administrative operations and order management are coordinated from here.
How can I track my order?
We feature a dedicated tracking page on our website. Simply enter the details provided in your confirmation email to check the live status of your shipment.
What should I do if my order is delayed or missing?
We always strive to deliver on schedule. However, minor delays can occasionally happen during peak seasons, severe weather, or unforeseen logistical issues. If this occurs, we will keep you updated. If you suspect your package is lost, please reach out to us at support@hesre.com.